In this episode, Emmeline talks to retail crime guru, Professor Adrian Beck, who has over 30 years experience researching and consulting on retail crime, security and loss. In a week that has seen one British supermarket announce it’s giving up on self-service machines (“rather than artificial intelligence, we’re going for actual intelligence”) and the Chairman of Marks and Spencer stating that the middle classes are increasingly stealing when using SCO, Emmeline and Adrian discuss the effectiveness, efficiency and losses associated with self-service across the industry.