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The Retail Crime

Podcast

Hosted by Emmeline Taylor

Professor of Criminology

In partnership with

Sekura Global

The fascinating podcast hosted by Emmeline Taylor, Professor of Criminology supported by Sekura Global. Retail theft insights from leading crime and loss experts, shop staff and policing bodies. Hard-hitting interviews with ex-offenders and retail criminals.

Episode 1:

Emmeline Taylor is in conversation with Patrick Holdaway, Gus Downing and Corin Dennison discussing the various understandings and experiences of what organised retail crime looks and feels like in our retail stores.

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Episode 2:

Phil Thomson CEO and Founder of Auror and Katy Bourne the Police and Crime Commissioner for Sussex join Emmeline in discussing how they are they are working towards winning the battle against organised criminals.

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Episode 3:

In this incredibly powerful episode, Emmeline is in conversation with two prolific shop thieves. They talk candidly about their lives and experiences, including their pathways into crime, what they would steal, who they sell on to, experiences of prison and the criminal justice system, as well as their ongoing journey towards rehabilitation.

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Episode 4:

In Episode 4, Emmeline is talking with retail crime expert Lisa LaBruno, RILA’s Senior Executive Vice President of Retail Operations about a new programme called Vibrant Communities. Lisa also discusses Buy Safe America and the Inform Act – so much to learn from a fountain of USA retail crime knowledge!

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Episode 5:

As part of Respect for Shopworkers Week, Emmeline spoke to employees working in grocery stores across the UK.
They speak frankly about the challenges and impact of prolific shoplifters, violence and abuse that is sadly a reality for many shop staff, particularly those working in city-centre locations. The interviewees bring to life the shoplifting ‘epidemic’, and highlight issues relating to criminal exploitation, the brazen market for stolen goods and, of course, the police response.

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Episode 6:

In this episode, Emmeline talks to retail crime guru, Professor Adrian Beck, who has over 30 years experience researching and consulting on retail crime, security and loss. In a week that has seen one British supermarket announce it’s giving up on self-service machines (“rather than artificial intelligence, we’re going for actual intelligence”) and the Chairman of Marks and Spencer stating that the middle classes are increasingly stealing when using SCO, Emmeline and Adrian discuss the effectiveness, efficiency and losses associated with self-service across the industry.

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Episode 7:

Emmeline talks to Jamie Barnes, Operations Manager at Fresh Start Future Enterprises. After a troubled childhood, Jamie was a prolific offender who was in and out of custody for 12 years. He admits to stealing ‘consistently throughout the day’ to fund his £500 a day drug habit. Jamie outlines how theft is a gateway crime and explains the stolen goods market, amongst lots of other fascinating insights. Jamie now works to support people coming out of prison to transition into a crime-free and productive life. You can find out more about Fresh Start Future Enterprises at www.fsfe.co.uk.

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Episode 8:

This week Emmeline catches up with the immensely knowledgeable Sarah Bird, General Manager of the National Business Crime Solution (NBCS). Sarah tells us about the work that the non-profit organisation does to gather intelligence on serious and networked acquisitive criminals, including the high profile case of Nina Tiara who made £500k through refund frauds.

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Episode 9:

In this week’s episode Emmeline talks to Trahern Pollard who is the Founder and CEO of We Push for Peace. The nonprofit organisation provides Community Outreach guards in place of traditional security, to not only create jobs, but more importantly, to change the way people think about community engagement, relationships, and opportunity. Trahern’s hard work and innovation has seen his organisation partner with major household names such as Whole Foods in several US cities including Chicago, Detroit and New York. It’s also taken him to the White House on multiple occasions. If there is someone who understands the importance of people when it comes to safety and security, it’s Trahern.

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Episode 10:

In this episode of Retail Crime Uncovered Emmeline catches up with Stewart Farrell, Head of Retail Loss Prevention at Next, to check in on how the busy run up to Christmas went in terms of sales and losses. Stewart talks about some of the innovations and solutions at Next that are helping them to better track product and protect from theft and fraud. As one of the contributors to Operation Pegasus we hear about the importance of collaboration across the industry, and importantly, what’s behind the door at 10 Downing Street!

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Episode 11:

In this episode Emmeline explores the notion that theft has been decriminalised in the UK. The official figures do not make for a palatable listen. Emmeline outlines why now is the time to act to turn the tide on the shoplifting epidemic. To understand the importance of early intervention in what might be considered ‘petty theft’ as someone starts their offending career, she talks to a former prolific offender about her experiences from having a full-time job at a top hairdressing salon to a life of crime and addiction.

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Episode 12:

Emmeline is in conversation with Paul Gerrard, Campaigns and Public Affairs Director for the Co-op Group, about the pioneering campaign work under the Safer Colleagues, Safer Communities initiative – this is how you drive meaningful change! The Co-op is one of the world’s largest consumer co-operatives, owned by millions of members. It is the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores.

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Episode 13:

Farrah McNutt is an inspiring entrepreneur and founder of Catch a Thief. Her company uses a mix of methods to identify repeat offenders and build evidence. As a former shoplifter in her teenage years, she brings real world experience on tackling retail crime. In this episode Emmeline and Farrah talk about the latest retail crime trends, the importance of tech solutions, and a shared love of curry!

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Episode 14:

“There are three kinds of lies: lies, damn lies and statistics” said the former UK Prime Minister, Benjamin Disraeli. How do we know which sources of crime data are reliable and credible – and does it matter if they attract the desired attention to crime across the sector?

In this episode Emmeline outlines the ‘dark figure of crime’ and draws upon some examples of industry surveys that have been conducted to fill the gap between police recorded crime figures and actual rates of crime. The episode ends with 6 key takeaways on how to use, interpret, and advance the data pool that the industry relies on.

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Episode 15:

In this episode Emmeline speaks to Sekura Global about the trends in crime they are seeing internationally and how their bespoke solutions are driving positive results. Emmeline caught up with Roxanne Christenson, Director of Accounts for the North America region and Laeticia Bourcier, Senior Account Manager, France. These two different markets highlight the need for understanding the local context and expression of criminal activity as well as risk mitigation solutions that recognise cultural differences.

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Episode 16:

In this episode of Retail Crime Uncovered, Emmeline talks to the hugely knowledgeable and experienced Detective Chief Superintendent Jim Taylor about the business and policing partnership dubbed ‘Operation Pegasus’. As a key part of the UK government’s approach to tackling serious organised retail crime, Jim explains the importance of sharing data and intelligence to target the most serious and networked offenders. This is compelling listening for any country or location looking to establish similar policing units and strategies to tackle high-harm retail crime.

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Episode 17:

“Safety is a core company value” explains Chris Harris, Director of Asset Protection and Safety at Kroger. In this jam-packed with insights episode, Emmeline talks to one of the industry’s leading global experts about how he’s managed to implement a theft prevention eco-system across more than 2,800 stores. You can hear more about Kroger’s Extreme Stores Program and the Elite Guard Program – a must listen for anyone working in AP/LP!

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Episode 18:

In this episode of Retail Crime Uncovered, Emmeline catches up with Nottinghamshire police inspector, Ollie Vale, about Operation Motivation. The policing operation focuses on education, intelligence gathering and taking enforcement against licensed premises that are found to be buying stolen goods. Ollie talks about how the operation came about and offers advice for other forces looking to implement similar strategies and initiatives (you might also get a few tips on how police officers keep their toddlers in check!).

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