Season 4, Episode 1.

Behind the Screens! Security Operations Centres & the Facial Recognition Debate

In Spotlight, we go behind the screens at Boots’ Security Operations Centre. In conversation with their award-winning CARE Operations Manager, Phil Bance, Emmeline explores the technology, operational realities and, most importantly, what having a SOC means for colleagues on the shop floor.

In Newscast, Sinead and Emmeline turn their attention to live facial recognition, unpacking the debate around its use in retail – and focusing on one of the most important questions of all: who creates, owns and controls the watchlist?

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Season 2, Episode 3.

THE PRIVATE
SECURITY INDUSTRY

Season 2, Episode 3.

THE PRIVATE
SECURITY INDUSTRY
Season 2, Special Episode 3.

In this jam-packed round up of the latest developments in retail crime

Emmeline outlines the key recommendations from the UK House of Lords Inquiry into shoplifting with special guest, Chris Noice from the Association of Convenience Stores (ACS).

In Newscast, we learn about the growing trend for targeting luxury food items such as artisan cheese and champagne and exporting it into international markets, as well as the million dollar gift card scams hitting the USA and attracting the attention of Homeland Security.

The Country Focus takes in South Africa and RCU guest Andre Jordaan describes the ‘war on the highway’.

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Season 2, Episode 2.

NO SMOKE WITHOUT FIRE

Season 2, Episode 2.

NO SMOKE WITHOUT FIRE
Season 2, Special Episode 2.

In the Spotlight for this episode, Emmeline looks at how proposed tighter legislation on the sale of tobacco and vape products could potentially increase the activities of organised crime groups.

Having recently published the report ‘Lighting Up: How Tobacco Track and Trace Could Illuminate Stolen Goods Markets and Other Serious Crimes’, Emmeline outlines the issues being experienced by retail, freight and wholesaler industries as criminals look to profit on the lucrative black market for illegal tobacco.

She speaks to Dr James Martin in Australia to learn from the experiences Down Under and talks through the consumer response in the UK Newscast with the Sunday Times Consumer Affairs Editor, Louise Eccles.

Dr Grant Drawve explains how some USA retailers are clawing back control over self-service checkout in the USA Newscast, and she is joined by Gijs Wauters-Verbeke in Belgium for the Country Focus to talk police tactics!

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Season 2, Episode 1.

FACIAL RECOGNITION IN
THE RETAIL SECTOR

Season 2, Episode 1.

FACIAL RECOGNITION IN
THE RETAIL SECTOR
Season 2, Special Episode 1.

BRAND NEW SPECIAL!

Our new look episodes now have three segments to make sure we bring you the latest, hottest and most relevant and interesting news and debates:
Spotlight: going in-depth on important debates (this week we look at facial recognition in the retail sector).

Newscast: bringing the latest news from the USA and UK from news correspondents Louise Eccles (The Sunday Times Consumer Affairs Editor) and Grant Drawve (VP Research at CAP Index).

Country Focus: ever wondered what’s happening to the sector in France? Always thought you could learn a new strategy from Germany or want to know more about that legislation in Australia..? Each episode shines the spotlight on a different country. We know crime trends travel so this can help get ahead of the curve. In this episode, we look to Mexico!

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