Careers at Sekura.

Client Relations Manager NAM

Location: Canada – Toronto Area

We are seeking a dynamic and results-driven Client Relations Manager to join our team.  This position is responsible for helping facilitate new customer onboarding, overcoming challenges, and developing and expanding sales opportunities with existing retail customers, including some of Canada’s largest retailers to achieve business goals.

Essential Duties & Responsibilities:

• Serve as the point of contact for customers, developing and nurturing trusted, long-lasting relationships with some of Canada’s largest retailers.
• Support New Business Development Team with onboarding of new retail customers.
• Develop and manage account plans, business review meetings, and sales proposals to support and expand the business.
• Follow up and win new sales opportunities with existing clients.
• Collaborate with others in Sales, Customer Service, R&D, and Marketing to ensure the customer is served appropriately and timely, driving revenue growth through existing clients.
• Utilize resources from the Partner Engagement and Strategic Partnerships teams when and as required to further penetrate existing accounts.
• Proactively work to gain insight and understanding of the customers’ needs to manage expectations and deliver the best solutions to meet their needs.
• Execute effective strategies to grow business with existing accounts.
• Keep an accurate record of all customer interactions on CRM.
• Achieve and exceed revenue and GP targets.

Qualifications Include: 

• 3 + years’ account management experience (with inventory-based products), ideally working with large retailers.
• A proven track record of increasing sales.
• Strong communication skills, particularly around customer outreach, uncovering needs, presentation, persuasion, and negotiation.
• Excellent interpersonal skills, having the ability to develop and maintain strong relationships with both internal and external key stakeholders.
• Proficiency in MS Office and CRM software.
• Ability to travel nationally approximately 50% of the time.
• Knowledge of the loss prevention industry, a plus.
• BSc/BA in business administration, marketing, or relevant field a plus
• Creative thinking and problem-solving aptitude.
• A high level of self-motivation that drives productivity with little supervision or direction.
• Strong time management and planning skills.
• Collaborative, strong team player
• Ability to manage change well.
• Authorization to work indefinitely in the country location without restriction or sponsorship.

Sekura Global is an expert provider of loss prevention solutions specializing in security tags. We partner with top retail customers to develop innovative, easy to use products that offer a high level of product protection and peace of mind. We have offices and warehouses in Australia, the UK, Germany, and North America, with our headquarters based in the UK. We pride ourselves on being responsive and nimble, taking a dynamic approach to combatting retail crime worldwide.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

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